Returns & Refunds Policy

At Nila Singapore, we are committed to ensuring your satisfaction with your purchase.

In the event that you are not happy with your purchase, we have a returns and refunds policy in place. Please read this carefully before making a purchase to ensure that you are aware of our returns and refunds policy.

Returns

If you are unsatisfied with your purchase, you may return any item purchased from our online store within 14 days of receiving the item. To be eligible for a return, the item must be in its original packaging, unused, and in the same condition that you received it. Please note that we do not accept returns for items that have been used.

To initiate a return, please email us at [email protected] with your order number and the reason for the return. Once we receive your request, we will provide you with instructions on how to proceed with the return process.

In the event of a defective or damaged item, please contact us at [email protected] with your order number and a description of the defect or damage. We may require photographs or other evidence of the defect or damage. Once we receive your request, we will provide you with instructions on how to proceed with the return process.

Refunds

Upon receipt of the returned item, we will inspect it to ensure that it meets our return policy requirements. If the item meets our requirements, we will process your refund within 7 business days.

Your refund will be issued to the original payment method used to make the purchase. Please note that we are not responsible for any bank fees or charges that may be incurred during the refund process unless the item is faulty or damaged.

Exchanges

We do not offer exchanges at this time. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Exceptions

Please note that the following items are not eligible for returns or refunds:

Gift cards;
Sale items;
Items that have been used;
Personalised or custom-blended items; and
Aromatherapy consultation fees and other customised services.
Legal Disclaimer

Our returns and refunds policy is compliant with the Consumer Protection (Fair Trading) Act and the Sale of Goods Act in Singapore. In case of any conflict between this policy and the laws of Singapore, the laws of Singapore shall prevail.

We reserve the right to amend our policy at any time without prior notice. The amended policy will be published on our website.

If you have any questions or concerns about our returns and refunds policy, please contact us at [email protected].